GenX Clinics
About
A clinic in Cape Town, and the ordering platform its patients use. The two are deliberately not the same thing, and this page explains where the line is.
What this site is
An ordering platform for people already under the care of a GenX Clinics practitioner.
The clinic is where decisions are made: what is appropriate for you, at what dose, for how long, and whether anything here is right at all. This site is how the agreed plan reaches your door, and how it keeps reaching you without a phone call every month.
That is why there is no price on a page until you have a profile, why prescription items cannot be added to a cart without a script behind them, and why your clinician can prepare a cart for you but can never check it out. Each of those is the same decision seen from a different angle: the ordering step should not be where clinical judgement happens.
Where we are
- Hours
- Monday to Friday, 09:00 – 18:00 · Saturday, 09:00 – 15:00
Clinic visits are by appointment. - The clinic site
- genxclinics.co.za
- We deliver to
- South Africa only.
How we decide what to stock
The range is small on purpose. Four things have to be true before something is listed.
- A practitioner would prescribe it. If nobody at the clinic would put a patient on it, it does not belong in a catalogue our patients read.
- The supply chain is known. We know who made it and can trace the batch. A compound we cannot account for is not cheaper, it is unknown.
- The batch is documented. A certificate of analysis accompanies what we supply, and it is readable on the product page rather than available on request.
- It survives the journey. Temperature-sensitive items go out cold-chain and tracked, or they do not go out.
What we will not say
A store that sells something and also writes about it has an obvious conflict. Here is how we handle ours.
Most of what we supply is not a registered medicine in South Africa. Presenting an unregistered product as something that will resolve a condition is both unlawful and dishonest, so our product pages describe what a thing is — the compound, the presentation, the strength, the handling — and not what it will do for you.
Where we discuss mechanism and evidence, we do it in the research section, with citations, and with the limits of the evidence stated in the same breath. Research articles are screened for therapeutic claim language before publication, and nothing is published without at least one reference. That is a floor, not a substitute for judgement.
Health data
What you tell a clinic is different from what you tell a shop.
Your record, your orders and your prices are visible to you and to the staff looking after you. Staff access to a patient record is logged, including reads — not because we expect a problem, but because “who opened this record” is the question asked after one. Data is stored in the United Kingdom (London), and the full detail is in the privacy notice.
Read the range, or talk to someone.
Everything is documented in the open. When you want to know whether it applies to you, that is a consultation.